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TERMS
AND CONDITIONS OF BOOKING
We
endeavour to ensure that all our customers have complete
satisfaction no matter what their requirements are. It
should, however, be understood that we are acting on behalf of
the supplier of the travel product specified and that all
bookings are accepted on the following conditions:-
1.
DEFINITIONS
In these
conditions:-
"package"means the
prearranged combination of at least two of transport,
accommodation and other tourist services not ancillary to
transport or accommodation and accounting for a significant
proportion of the package when sold at an inclusive price.
The submission of separate accounts for different
components shall not cause the arrangements to be other than a
package and the fact that a combination is arranged at your
request and in accordance with your specific instructions
(whether modified or not) shall not of itself cause it to be
treated as other than prearranged;
"travel
product"means packages and any other travel related products
including (without limitation) flight, rail and coach tickets
and insurance;
"Operator" means
any person who organises travel products and sells them or
offers them for sale through The GlobalTravel Group PLC or
(where The Global Travel Group Plc is acting as the operator)
The Global Travel Group Plc.
Words
denoting the singular include the plural.
2.
LIABILITY
We act
on behalf of The Global Travel Group Plc in connection with
the sale of travel products and unless specified as the
operator The Global Travel Group Plc is an agent of the
operator concerned. Accordingly, there is no direct
contractual relationship between you on the one hand and us or
(unless it is acting as the operator) The Global Travel Group
Plc on the other hand. All bookings accepted by us and
arrangements made by us are subject to the terms and
conditions of the operator concerned and we have no direct
contractual liability to you in connection with the travel
product specified except as may be imposed by
law.
3.
PAYMENT
A
deposit is payable at the time of booking and the balance is
payable in accordance with the terms and conditions of the
operator concerned or (if applicable) as shown.
4.
CANCELLATION
In the
event that you do not pay for the travel product specified
within the time limits specified by the operator
concerned or (if applicable) as shown we reserve the
right on our own behalf and on behalf of The Global Travel
Group Plc and the operator to cancel your booking of the
travel product on your behalf, or not to confirm the final
booking with the operator, in either case without further
notification to you. If this occurs then the initial
deposit will not be refundable and the balance of any further
money paid by you for the travel product will be dealt with in
accordance with the operator's terms and conditions and any
applicable law.
5.
REMINDERS
The
receipt/invoice is your final account and no further
reminder regarding payment will be sent.
6.
THE GLOBAL TRAVEL GROUP PLC
Where
The Global Travel Group Plc is acting as the operator in
respect of the travel product specified the following
will apply:-
6.1
Alterations
The
Global Travel Group Plc reserves the right to cancel or make a
material alteration to a travel product:-
(i)
for any reason whatsoever prior to the day on which
payment of the balance of the price becomes due; or
(ii) for
reasons of force majeure at any time prior to
departure.
"Force
majeure" means circumstances where performance and/or prompt
performance of the contract is prevented by reason of war or
threat of war, riots, civil strife, industrial dispute,
terrorist activity, natural or nuclear disasters, fire or
adverse weather conditions and other similar circumstances
beyond the control of The Global Travel Group Plc.
6.2
Late Arrivals / Delays
6.2.1.
It is your responsibility to arrive at all departure
points at the time specified in the tickets and/or itineraries
supplied by The Global Travel Group Plc.
6.2.2.
The Global Travel Group Plc does not accept
responsibility for the consequences of late or non-arrival as
specified above.
6.3
Passports, Visas, Health Requirements and Driving
Licences
You are
responsible for the provision of necessary valid documents
including visas.
6.4
Insurance
We
reserve the right not to accept bookings from clients who are
not insured against such holiday or travel risks as we may
from time to time specify.
6.5
Health
Prior to
travelling abroad, you are advised to study the information
given in DHSS Leaflet "Protect your Health Abroad" which is
available on request.
6.6
Complaints
Any
complaints in respect of the travel product specified
must be made in writing within six weeks of the end of
the holiday or journey concerned.
6.7
Liability
6.7.1.
In respect of the sale by The Global Travel
Group Plc of any travel product The Global Travel Group Plc
will, subject to the provisions of this clause 6.7 accept
liability in respect of the following:-
(a)
where the services contractually agreed to be provided
by The Global Travel Group Plc prove to be deficient or if
they are not of reasonable standard, regardless of whether
such services are supplied by The Global Travel Group Plc, its
employees or agents of its suppliers; and
(b)
Where you can prove negligence in the provision of
services contractually agreed or arising out of an activity
which forms part of the travel product provided by The Global
Travel Group Plc or any act or omission of The Global Travel
Group Plc's employees, agents or suppliers resulting in death,
bodily injury or illness to the person signing the booking
form and/or any other of the persons named on it.
For the
purposes of this clause 6.7 "suppliers" shall mean any car
rental, taxi, coach operator, property owner or any other
person supplying services to The Global Travel Group Plc
whilst acting within the scope of or in the course of their
employment by The Global Travel Group Plc but shall not
include carriers.
6.7.2.
Except as provided in clause 6.7.1. The Global Travel
Group Plc shall not be liable in respect of any loss or damage
howsoever arising other than as a result of its own
negligence.
6.7.3.
The liability of The Global Travel Group Plc, if any,
pursuant to clause 6.7.1. shall be subject to any limitations
provided by relevant international conventions in respect of
air, sea and land carriage and to any limitations allowed
under common law.
6.7.4.
All baggage and personal possessions remain at all times
and in all circumstances at the owner's risk except where The
Global Travel Group Plc is proved not to have used due
diligence in looking after them.
6.7.5.
Nothing in this clause 6.7 shall render The Global
Travel Group Plc liable in respect of any loss or damage
arising from an event of force majeure (as defined in clause
6.1).
6.7.6 The
conditions imposed by all carriers (where applicable) shall be
deemed to have been accepted by you and are available upon
request from the carriers. | 
