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TERMS AND CONDITIONS OF BOOKING
We endeavour to ensure that all our customers have
complete satisfaction no matter what their requirements
are. It should, however, be understood that we are acting
on behalf of the supplier of the travel product specified
and that all bookings are accepted on the following
conditions:-
1. DEFINITIONS
In these conditions:-
"package"means the prearranged combination of at least two
of transport, accommodation and other tourist services not
ancillary to transport or accommodation and accounting for
a significant proportion of the package when sold at an
inclusive price. The submission of separate accounts for
different components shall not cause the arrangements to
be other than a package and the fact that a combination is
arranged at your request and in accordance with your
specific instructions (whether modified or not) shall not
of itself cause it to be treated as other than
prearranged;
"travel product"means packages and any other travel
related products including (without limitation) flight,
rail and coach tickets and insurance;
"Operator" means any person who organises travel products
and sells them or offers them for sale through The
GlobalTravel Group PLC or (where The Global Travel Group
Plc is acting as the operator) The Global Travel Group
Plc.
Words denoting the singular include the plural.
2. LIABILITY
We act on behalf of The Global Travel Group Plc in
connection with the sale of travel products and unless
specified as the operator The Global Travel Group Plc is
an agent of the operator concerned. Accordingly, there is
no direct contractual relationship between you on the one
hand and us or (unless it is acting as the operator) The
Global Travel Group Plc on the other hand. All bookings
accepted by us and arrangements made by us are subject to
the terms and conditions of the operator concerned and we
have no direct contractual liability to you in connection
with the travel product specified except as may be
imposed by law.
3. PAYMENT
A deposit is payable at the time of booking and the
balance is payable in accordance with the terms and
conditions of the operator concerned or (if applicable) as
shown.
4. CANCELLATION
In the event that you do not pay for the travel product
specified within the time limits specified by the
operator concerned or (if applicable) as shown we reserve
the right on our own behalf and on behalf of The Global
Travel Group Plc and the operator to cancel your booking
of the travel product on your behalf, or not to confirm
the final booking with the operator, in either case
without further notification to you. If this occurs then
the initial deposit will not be refundable and the balance
of any further money paid by you for the travel product
will be dealt with in accordance with the operator's terms
and conditions and any applicable law.
5. REMINDERS
The receipt/invoice is your final account and no further
reminder regarding payment will be sent.
6. THE GLOBAL TRAVEL GROUP PLC
Where The Global Travel Group Plc is acting as the
operator in respect of the travel product specified the
following will apply:-
6.1 Alterations
The Global Travel Group Plc reserves the right to cancel
or make a material alteration to a travel product:-
(i) for any reason whatsoever prior to the day on which
payment of the balance of the price becomes due; or
(ii) for reasons of force majeure at any time prior to
departure.
"Force majeure" means circumstances where performance
and/or prompt performance of the contract is prevented by
reason of war or threat of war, riots, civil strife,
industrial dispute, terrorist activity, natural or nuclear
disasters, fire or adverse weather conditions and other
similar circumstances beyond the control of The Global
Travel Group Plc.
6.2 Late Arrivals / Delays
6.2.1. It is your responsibility to arrive at all
departure points at the time specified in the tickets
and/or itineraries supplied by The Global Travel Group
Plc.
6.2.2. The Global Travel Group Plc does not accept
responsibility for the consequences of late or non-arrival
as specified above.
6.3 Passports, Visas, Health Requirements and Driving
Licences
You are responsible for the provision of necessary valid
documents including visas.
6.4 Insurance
We reserve the right not to accept bookings from clients
who are not insured against such holiday or travel risks
as we may from time to time specify.
6.5 Health
Prior to travelling abroad, you are advised to study the
information given in DHSS Leaflet "Protect your Health
Abroad" which is available on request.
6.6 Complaints
Any complaints in respect of the travel product specified
must be made in writing within six weeks of the end of
the holiday or journey concerned.
6.7 Liability
6.7.1. In respect of the sale by The Global Travel
Group Plc of any travel product The Global Travel Group
Plc will, subject to the provisions of this clause 6.7
accept liability in respect of the following:-
(a) where the services contractually agreed to be
provided by The Global Travel Group Plc prove to be
deficient or if they are not of reasonable standard,
regardless of whether such services are supplied by The
Global Travel Group Plc, its employees or agents of its
suppliers; and
(b) Where you can prove negligence in the provision of
services contractually agreed or arising out of an
activity which forms part of the travel product provided
by The Global Travel Group Plc or any act or omission of
The Global Travel Group Plc's employees, agents or
suppliers resulting in death, bodily injury or illness to
the person signing the booking form and/or any other of
the persons named on it.
For the purposes of this clause 6.7 "suppliers" shall mean
any car rental, taxi, coach operator, property owner or
any other person supplying services to The Global Travel
Group Plc whilst acting within the scope of or in the
course of their employment by The Global Travel Group Plc
but shall not include carriers.
6.7.2. Except as provided in clause 6.7.1. The Global
Travel Group Plc shall not be liable in respect of any
loss or damage howsoever arising other than as a result of
its own negligence.
6.7.3. The liability of The Global Travel Group Plc, if
any, pursuant to clause 6.7.1. shall be subject to any
limitations provided by relevant international conventions
in respect of air, sea and land carriage and to any
limitations allowed under common law.
6.7.4. All baggage and personal possessions remain at all
times and in all circumstances at the owner's risk except
where The Global Travel Group Plc is proved not to have
used due diligence in looking after them.
6.7.5. Nothing in this clause 6.7 shall render The Global
Travel Group Plc liable in respect of any loss or damage
arising from an event of force majeure (as defined in
clause 6.1).
6.7.6 The conditions imposed by all carriers (where
applicable) shall be deemed to have been accepted by you
and are available upon request from the carriers. |
